Refund Policy

Last updated: 11 October 2026

14-day full-refund promise

You can cancel for a full refund within 14 days of your first membership payment and within 14 days of each annual renewal payment. This promise applies even if you have used the paid features. It also applies to founding-member purchases: we refund the amount actually paid, including any discount.

How to cancel

Sign in, open your Profile and choose “Cancel and request full refund”. Confirm your choice. During the refund window we submit the refund to your original payment method, stop renewal and end paid access immediately. Cancellation through the Stripe billing portal during this window follows the same policy.

If you cannot use your account, contact hello@bigpitchuk.co.uk from your account email within the 14-day window. We will help with your cancellation and refund. Bank processing times vary; submitting a refund does not mean it has already reached your account.

Cancellation after 14 days

Choose “Cancel renewal” in your Profile or cancel through Manage billing. Your subscription will not renew, and paid access continues until the end of the period you have paid for. Your Profile shows the access end date. We do not automatically refund payments outside the 14-day window, but this does not affect refunds required by law or your other statutory rights.

Annual renewals and discounts

Membership is £29.99 a year. Eligible founding members receive £15 off their first year, paying £14.99, and then renew at £29.99 a year unless cancelled. Each successful annual renewal starts a new 14-day refund window. Adding or changing an add-on does not restart the membership refund window.

Subscribing again after a signup refund

If you receive a cooling-off refund for a new membership, another membership purchase using the same email address or payment card may require support approval for 12 months after that refund. Contact support@bigpitchuk.co.uk for a review, including if you share a card with someone else. This is a review of a new purchase, not a permanent ban. Annual-renewal refunds do not create this restriction. Your refund rights for any payment we accept remain unchanged.

Billing problems and your rights

Contact us if you were billed in error, a refund failed, or the service has not met your consumer rights. This policy adds to your statutory rights and does not limit them.

Contact

Tech Savvy Solutions Ltd, trading as Big Pitch UK
Email: hello@bigpitchuk.co.uk